Terms of Service

Terms of Service

CycloneServers agrees to tailor services to the Subscriber, subject to the following (“Terms of Service”). CycloneServers, the company here after referred to as, (“CycloneServers “), (“Us”), (“We”) and The Client, (“Customer”), (“Client”) and (“You”). Use of CycloneServers Service constitutes acceptance and agreement to AUP (“Acceptable Use Policy”) and ToS (“Terms of Service”). All provisions of this contract are subject to change at the discretion of CycloneServers. The subscriber must understand that any changes to the ToS by CycloneServers shall not be grounds for early contract termination or non-payment.

 

Payment Policy

Refunds/Reoccurring

CycloneServers is dedicated to your satisfaction with our servers.  We are happy to work with you to resolve any problems you may encounter.  In the case that we cannot resolve your concern, we offer a 5 day refund period on dedicated, managed and unmanaged KVM instances. We offer a 30 day refund period on all webhosting products.  Refunds are only available for initial payments on new services for new clients on their initial purchase. No refunds on special offers or custom discounted products.

It is your responsibility to cancel reoccurring payments, failure to do so will result in any future payments considered as donations and will not be refunded.

Cancellations

Cancellations should be submitted in the client portal via the request cancellation link on the product page. All cancellations must be (5) days prior to service renewal date or you could be charged for the next month.  In the event of a mid-billing period cancellation, we can apply an account credit on request.

End of Life Products

From time to time CycloneServers may need to add new products and replace legacy products based on customer demand.  In the event that a new product becomes available you are welcome to upgrade in the client portal.  In the event we sunset or discontinue a product we will offer 60 days notice and work with customers to find meet their needs.

Chargeback and Disputes

CycloneServers works with all of our clients to ensure the best possible experience.  We understand that in some cases our products may not meet your need.  Please review our Refunds and Cancellations policies.  In the event of a billing dispute, claim or chargeback with our payment processors you agree that we may share your account information (including name, address, IP address, account history, and any files stored on our system) with the payment processor.  In the event that a fraudulent chargeback or dispute is raised, we may share these details with external 3rd parties such as MaxMind, FraudRecord and other commercial fraud prevention platforms.

 

Cryptocurrency Payment Policy

 

Due to the volitility and transaction fees involved in cryptocurrency based transactions, any product refund, cancellation, or modifications will be applied as account credit.  We are unable to refund these payments unfortunately.

Promotions

From time to time CycloneServers may provide promotional offers that modify product pricing.  These promotions may expire at any time, when they are used a certain number of times, or based on market conditions.

 

Country Block Policy

In the event that a CyloneServers product becomes unavailable or blocked by a business, institution or country firewall we can attempt to move you to a node that is not blocked by your country but you must submit a support ticket.  We cannot guarantee product availability from all data centers, and pricing may vary between data centers.  Any product cancellation requests outside of our refund period will be governed by our Cancellation policy.

Legal Contact

CycloneServers retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies. CycloneServers regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the full extent of the law. By purchasing a server from CycloneServers you permit us to modify your server, this includes, but is not limited to, and other tasks related to running a VPS server. Any verbal or written s to compromise our server systems or any other equipment owned by CycloneServers will be taken seriously and will result in further investigation and possible lawsuits. Upon cancellation of payments to CycloneServers your server will be suspended unless prior arrangements are made. Files will be kept as long as possible after termination or suspension however the guaranteed amount of time is unspecified. CycloneServers retains the sole right to stop, start, and modify your server.

Unlimited Policy

While we offer unlimited bandwidth and space to our customers we reserve the right to request that you delete excessivefile such as large logs or anything else we deem excessive. We do not support the use of any custom jar file or files uploaded by the user. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of CycloneServers. Unfair usage If we find your server using any sort of system to bypass limits put on your server such as slots or RAM amount your server is subject to being terminated without refund.

Bandwidth Overage Policy

Going over your set bandwidth will result in a fee being charge to you at a rate of $2.00 per TB.

IP Blacklist Policy

You will be charged a fee of $15.00 per IP that is blacklisted.

 

Termination

Additionally, we reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed.

Threats

Using of the CycloneServers services to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property. Harassment Using of the CycloneServers services to transmit any material (by e-mail, uploading, posting or otherwise) that harasses another. Sending or posting hateful or threatening messages to staff or company may result in termination.

Forgery or Impersonation

Adding, removing or modifying identifying network header information in an effort to deceive or mislead is prohibited. Attempting to impersonate any person by using forged headers or other identifying information is prohibited. The use of anonymous remailers or nicknames does not constitute impersonation.

Unauthorized access

Network disruptions and unfriendly activity

Use of the CycloneServers service for any activity which affects the ability of other people or systems to use CycloneServers Services or the Internet. This includes “Denial of Service” (DoS) attacks against another network host or individual user. Interference with or disruption of other network users, services or equipment is prohibited. It is the Member’s responsibility to ensure that their network is configured in a secure manner. A Subscriber may not, through action or inaction, allow others to use their network for illegal or inappropriate actions. A Subscriber may not permit their network, through action or inaction, to be configured in such a way that gives a third party the capability to use their network in an illegal or inappropriate manner. Unauthorized entry and/or use of another company and/or individual’s cancellations must be submitted computer system will result in immediate account termination. CycloneServers will not tolerate any subscriber attempting to access the accounts of others, or penetrate security measures of other systems, whether or not the intrusion results in corruption or loss of data.

Fraud

Fraud involves a knowing misrepresentation or misleading statement, writing or activity made with the intent that the person receiving it will act upon it. Fraud is strictly prohibited and offenses will be investigated. Third-party Links, Sites and Services Our Products may contain links to third-party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by CycloneServers. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services. If you access any third party website, service, or content from CycloneServers, you do so at your own risk and you agree that CycloneServers will have no liability arising from your use of or access to any third-party website, service, or content.

(New) This now applies to any client that doesn’t submit a cancellation request , failure to do so your information will be submitted to FR and MaxMind.

Backups and Data

Cyclone Servers is not responsible for any data loss. You are responsible for all backups on the following services VPS and Dedicated hosting. Shared hosting users are provided backups per request.

Service Suspension

CycloneServers reserves the right to immediately disable or terminate any product that is unpaid immediately subsequent to the end of a paid term.  In the event that a product offering remains unpaid, CycloneServers will remove any customer information from our servers after 3 days.

Windows OS – KVM’s

We only allow Windows Server 2008 – 2012 on 1GB and Higher Plans.

Banned Services:

All of the services provided by CycloneServers will only be used for lawful and moral purposes. All CycloneServers clients agree to indemnify and hold CycloneServers harmless from any claims ensuing from the use of our services.

Some examples of unacceptable applications of our service can consist of but are not limited to:

Banned Services. All the following services or activities are strictly prohibited at CycloneServers:

  • IRC servers

  • Traffic Exchange, HitLeap, Automated Browsing, Crawlers, iMarcos, AutoSurf etc.

  • Pirated Content / Warez / Topsites / Illegal Content

  • Email Marketing / Mass Mailing / Email Spamming of any type

  • Commercial Audio Streaming (more than two streams)

  • Investment Sites (HYIP, FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)

  • Lottery / Gambling Sites / Bank Debentures / Bank Debenture Trading Programs

  • MUDs / RPGs / PBBGs

  • Fraudulent / Phishing / Replica Sites

  • Public Proxies / Public VPNs / TOR Exit Nodes / Anonymizers

  • Video Encoding / Streaming (including but not limited to FFMPEG)

  • TeamSpeak / Mumble

  • Virtual Currency Mining (including but not limited to bitcoin)

  • zPanel / Sentora / Kloxo Panel

  • DDoS-prone applications or booters / flood scripts / IP spoofing software

  • IP Scanners / Port Scanning or Bruteforce Programs without consent

  • Open DNS resolvers or recursors

  • QEMU / Wine / Nested virtualization and related

  • Cracking tools / illegal software key generators

  • Public game servers (Minecraft, etc). (Private Game Servers are welcome)

  • Programs that cause hardware resource / network abuse

  • Running unauthorized operating systems

The service may be suspended and no refunds will be provided if customer is found to be running anything listed above. This list is not exhaustive and is intended to give customers indication of the types of uses that are disallowed at CycloneServers.