Do you have a passion for customer service? Do you love problem-solving? Do you enjoy working on a team? If so, CycloneServers has a position for you!
CycloneServers is a premier web hosting company with clients around the world. We are currently seeking a talented individual to help lead our Support Team.
At CycloneServers our Core Values guide the work that we do.
Passionate - We take pride in what we do
Collaborative - We think about the team first
Customer Focused - We are empathetic and respectful
Curious - We desire to learn and do better
To be successful in this position, you must be able to demonstrate:
An unrelenting passion for customer service as well as employee satisfaction.
The ability to demonstrate a high degree of tact and diplomacy to promote a positive, productive, and professional work environment.
The ability to accurately communicate pertinent information to create a work environment that engages team members in the decision-making process while catering to the best interests of clients, colleagues and the company as a whole.
A commitment to coaching and mentoring team members.
Excellent verbal and written English communication skills (Upper-Intermediate or higher)
The ability to work efficiently and accurately in a high volume, fast-paced, environment.
As part of the Cyclone Team, you will be expected to:
- PC or Mac with a Internet Connection
Foster and promote a professional and collaborative work environment.
Track and enforce established performance metrics.
Implement creative staff initiatives to increase customer satisfaction.
Ensure customer satisfaction by defusing problem situations and responding to escalated customer interactions.
Review and evaluate support policies to promote a consistent support experience across all shifts.